Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us.
We are looking for a Desktop Support Technician to join our growing company! This position supports the Department of Veterans Affairs in Denver, CO. The VA’s Help Desk in Denver, Colorado provides the Veterans Benefits Administration with essential data and services necessary to supporting our nations Veterans. The CST2SS team is a highly dedicated and motivated team of IT Professionals responsible for ensuring these essential services are available and operating at optimum levels of performance necessary for the VA to achieve its mission. Duties and Responsibilities:
Respond and resolve customer requests by providing fast, efficient, and friendly customer service
Utilize ticket management system to enter, document, track, resolve, and close user ticket issues
Manage time and workload to meet predetermined service levels
Create and maintain a central repository for technical advice and solutions
Perform appropriate diagnostics and interact with technicians (Tier 2 & Tier 3) across multiple disciplines
Provide technical support with proficiency with Windows Operating Systems (OS) to troubleshoot and resolve issues
Communicate technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support
Support multiple clients on-site and remote through customer service professionalism and insight
Troubleshoot network and connectivity issues, locating Internet Protocol (IP) or Transmission Control Protocol (TCP)/IP addresses, identifying physical and virtual server issues, and supporting remote customers
Perform other related duties as assigned
High School Diploma
Ability to obtain and maintain a Moderate Risk Background Clearance Minimum Background Investigation (MBI)
Ability to travel up to 20 % as required
Must be authorized to work for any employer in the US
Previous experience working on a Help Desk
Active Moderate Risk Background Clearance Minimum Background Investigation (MBI) or equivalent
Prior work experience with the Department of Veterans Affairs (VA)
Current VA Clearance is preferred
Work Location: Denver, CO Employment Type: Full-time, Salary-Exempt Benefits Package: We offer a top tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more!
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.