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Help Desk Technician

Tampa, Florida · Government/Military
Founded in 2009, RSC2, Inc. is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland. RSC2 provides breakthrough expertise, support services, and technologies to make operations, programs and systems of record perform better. Our professional staff is trained to provide world-class services to all types of customers. We uphold the integrity and quality of our work so you can expect only the best from us.
We are looking for a Help Desk Technician join our growing team! This position supports the 6th Medical Group (6 MDG) at MacDill AFB, FL.

Responsibilities Include:
  • Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
  • Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
  • Identify, research, and resolves technical problems. Respond to telephone calls, email and personnel requests for technical support.
  • Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
  • Provide tier 2 support to end users for either Personal Computer (PC), server, or applications and hardware.
  • Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
  • Simulate or recreates user problems to resolve operating difficulties.
  • Interact with the DHA ServiceNow & AFNET Remedy Trouble Ticketing system to documents issues and resolutions.
  • Support DHA Global Service Center with installing, maintaining and securing clinical workstations with the DHA Standard Desktop Image. Install and configure PC-based medical application client software.
  • Support Refresh of IT/Medical IT Asset Hardware by deploying new computer equipment to MTF staff. Work with centralized Contractor Tier III reach back staff for problems above local ability.
  • Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
  • Provide support in LAN/WAN/PC/Server-related security program.
  • Perform the following Information System Security functions for the MTF network, IT Shared Services, and MTF-hosted medical applications/servers:
    • Assist Tier III teams in applying software updates, security patches and DISA STIGs
    • Assist Tier III teams with mitigating vulnerabilities
  • Bachelor’s Degree and three (3) years of applicable experience preferably in a DoD program office or similar organization. 
  • CompTIA Security + certification
  • Must have or the ability to obtain a National Agency Check
  • Ability to lift up to 40 pounds
Work Location: MacDill AFB, Florida
Employment Type: Full-time, Salary-Exempt 
Benefits Package: We offer a top tier benefits package which includes medical, dental, vision, PTO, employer matching retirement plan, and more! 
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here. 

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